Privacy policy
Last Updated: September 2026
At Wooden World Furniture, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, contact us, or place an order.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.
1. Information We Collect
When you visit our website, place an order, or contact us, we may collect information such as:
- Full name
- Phone number
- Email address
- Billing or delivery address
- City and postal information
- Order and purchase details
- Product preferences or customization details
- Information you provide when contacting our customer support
- Any other information you voluntarily provide to us
We may also automatically receive certain technical information when you use our website, such as your device type, browser information, IP address, and general website usage information.
2. How We Use Your Information
We may use the information we collect to:
- Process and confirm your orders
- Arrange delivery of your purchases
- Contact you regarding your order
- Provide customer support
- Respond to questions and inquiries
- Process returns, replacements, or refunds
- Confirm Cash on Delivery orders
- Improve our products, website, and services
- Maintain website security
- Detect and prevent fraudulent or unauthorized activity
- Send important information relating to your orders or account
- Send promotional or marketing communications where permitted and appropriate
3. Order and Delivery Information
When you place an order, we need certain information to process and deliver it.
This may include your name, phone number, delivery address, city, and order details.
We may share the necessary information with delivery companies, logistics providers, or other service providers involved in fulfilling your order.
We only intend to provide the information reasonably necessary for the relevant service.
4. Cash on Delivery
For Cash on Delivery orders, we may contact you by phone or through other available communication methods to confirm your order and delivery details.
This may include confirming your name, phone number, address, product, quantity, and other relevant order information.
5. Communications
We may contact you using the information you provide to us for purposes such as:
- Order confirmation
- Delivery updates
- Customer support
- Return or refund communication
- Important service-related information
Where appropriate, we may also send promotional communications.
You may request that we stop sending promotional communications to you.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve your shopping experience.
Third-party services used by our website may also use cookies or similar technologies according to their own privacy policies.
You can manage certain cookie settings through your browser or available website controls.
7. Shopify and Third-Party Services
Our online store is powered by Shopify. Shopify may process information as necessary to provide the ecommerce platform and related services.
We may also use third-party services for purposes such as:
- Payment processing
- Shipping and delivery
- Website analytics
- Customer communication
- Marketing
- Website security
- Other services necessary to operate our store
These third-party providers may process information according to their own privacy policies and terms.
8. Payments
Where online payment services are available, payment information may be processed by the relevant payment provider.
Wooden World Furniture does not need to directly store your complete payment-card information when the payment is handled through an authorized third-party payment service.
For Cash on Delivery orders, payment is generally collected at the time of delivery.
9. How We Protect Your Information
We take reasonable measures to protect the personal information we handle from unauthorized access, misuse, loss, alteration, or disclosure.
However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure.
10. Sharing of Information
We do not intend to sell your personal information.
We may share information when reasonably necessary to operate our business, including with:
- Shopify and relevant technology providers
- Delivery and logistics partners
- Payment service providers
- Website and analytics providers
- Customer support or communication services
- Professional or legal advisers where necessary
- Government authorities or other parties where required by applicable law
We only seek to share information that is reasonably necessary for the relevant purpose.
11. Data Retention
We may retain personal information for as long as reasonably necessary to:
- Complete transactions
- Provide customer support
- Maintain business and transaction records
- Resolve disputes
- Prevent fraud
- Meet legal, accounting, or regulatory requirements
When information is no longer reasonably required, it may be deleted or securely disposed of where appropriate.
12. Your Choices
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
- Ask what personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information where applicable
- Ask questions about how your information is being used
- Opt out of certain promotional communications
Some information may need to be retained where required for legal, security, accounting, or legitimate business purposes.
13. Children's Privacy
Our website is not intended to knowingly collect personal information from children.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.
14. Third-Party Links
Our website may contain links to third-party websites, platforms, or services.
Wooden World Furniture is not responsible for the privacy practices or content of those third-party services.
We recommend reviewing the privacy policy of any third-party website you visit.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable requirements.
When we make changes, we may update the Last Updated date shown at the beginning of this policy.
We encourage customers to review this page periodically.
16. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact Wooden World Furniture through the contact information provided on our website.