Shipping policy
Last Updated: September 2026
Wooden World Furniture delivers furniture and home products to customers across Pakistan.
We work with delivery and logistics partners to arrange the transportation of orders depending on the product, destination, size, weight, and availability.
1. Nationwide Delivery
We currently offer delivery across Pakistan.
Delivery availability may depend on the destination and the type or size of the furniture ordered.
For certain remote locations or large/heavy products, additional delivery arrangements may be required.
2. Cash on Delivery
Cash on Delivery may be available for eligible products and locations.
When placing an order, customers may be contacted by our team to confirm:
- Customer name
- Phone number
- Delivery address
- Product details
- Order quantity
- Delivery information
We may require order confirmation before processing the order for delivery.
3. Order Processing
Orders are normally processed after confirmation.
Processing time may vary depending on:
- Product availability
- Product preparation
- Customization requirements
- Order quantity
- Destination
- Delivery arrangements
Made-to-order or customized furniture may require additional preparation time.
4. Delivery Time
Delivery time varies depending on the product and delivery location.
Estimated delivery time will depend on the order and destination and may be communicated to the customer during order confirmation.
Delivery may take longer because of:
- Weather conditions
- Public holidays
- Transportation delays
- Road conditions
- High order volumes
- Remote delivery locations
- Unexpected logistics issues
Estimated delivery times are therefore not guaranteed unless specifically confirmed by Wooden World Furniture.
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Please make sure your:
- Name
- Phone number
- City
- Area
- Street/address
- Relevant location details
are correct.
Wooden World Furniture is not responsible for delays caused by an incorrect or incomplete address provided by the customer.
6. Delivery Contact
Our delivery partner or representative may contact you before or during delivery.
Please keep your provided phone number active and accessible until the order has been delivered.
If the customer cannot be reached, delivery may be delayed or rescheduled.
7. Delivery Inspection
Customers are encouraged to inspect the product at the time of delivery whenever possible.
If you notice visible damage, missing parts, or an incorrect product, please inform the delivery representative where reasonably possible and contact Wooden World Furniture immediately.
Photographs or videos may be requested to assist with the investigation.
8. Large Furniture and Access
Customers should make sure that the furniture can reasonably reach the intended location.
Before delivery, consider:
- Door size
- Stairways
- Elevators
- Corridors
- Building entrances
- Available installation space
Wooden World Furniture may not be responsible for problems caused by insufficient access to the customer's property.
9. Delivery Delays
Although we work to deliver orders within the communicated timeframe, delays can occur due to circumstances outside our reasonable control.
We will communicate with the customer when we become aware of significant delivery issues.
10. Shipping Charges
Shipping charges, where applicable, may vary according to:
- Product size and weight
- Delivery location
- Number of products
- Delivery service
- Special handling requirements
Any applicable shipping charges will be communicated during the ordering process or order confirmation.
11. Failed Delivery
If a delivery cannot be completed because the customer is unavailable, the address is incorrect, the customer refuses the order, or the delivery cannot reasonably be completed, additional delivery arrangements or charges may apply.
Repeated failed deliveries may result in cancellation of the order.