Refund policy
Last Updated: September 2026
At Wooden World Furniture, we want you to be satisfied with your purchase. Because furniture is often large, made to order, customized, and carefully prepared for delivery, we have specific guidelines for returns, exchanges, and refunds.
Please read this policy carefully before placing your order.
1. Eligibility for Returns
A return or replacement may be accepted if:
- You receive a product that is damaged during delivery.
- You receive a product that is different from the product you ordered.
- The product has a major manufacturing or quality issue.
- Important parts or accessories are missing from the delivered product.
Any issue must be reported to us as soon as possible after receiving the order.
2. Damaged Products
Furniture can sometimes be affected during transportation. If your product arrives damaged, please:
- Take clear photographs of the product and the damaged area.
- Take photographs of the packaging, if available.
- Contact Wooden World Furniture as soon as possible.
- Provide your order details and photographs so that we can review the issue.
We may request additional photographs or videos to properly assess the damage.
After reviewing the case, we may offer a repair, replacement of the affected part, product replacement, or another suitable solution depending on the situation.
3. Wrong Product
If you receive a product that is different from the product you ordered, please contact us immediately.
After verification, we will work with you to arrange the appropriate replacement or solution.
4. Change of Mind
Returns are generally not accepted simply because a customer has changed their mind after receiving the product.
Furniture is different from small retail products because it may be prepared, packed, and arranged specifically for an order.
Please carefully check the product details, dimensions, color, design, and other information before placing your order.
5. Customized or Made-to-Order Products
Customized, personalized, or specially made furniture may not be eligible for return or refund unless the product is defective, damaged, or significantly different from what was agreed upon.
This may include products made according to specific customer measurements, colors, designs, materials, or other customization requests.
6. Product Condition
To be considered for a return or replacement, the product should remain in its original condition as much as reasonably possible.
Damage caused after delivery due to improper handling, installation, misuse, modification, accidents, or normal wear and tear may not qualify for a return or refund.
7. Refunds
If a refund is approved, we will inform you about the applicable refund process.
For Cash on Delivery orders, refunds may be processed through an available electronic payment method such as bank transfer or another mutually agreed method.
The refund may only be processed after the returned product or relevant evidence has been reviewed and the refund has been approved.
8. Return Shipping
If the issue is confirmed to be our responsibility, such as receiving the wrong product or a product that arrived significantly damaged, we will discuss the appropriate return, replacement, or transportation arrangement with the customer.
If a return is requested for a reason that is not covered by this policy, any applicable transportation or return costs may be the customer's responsibility.
9. How to Request a Return or Refund
To request a return, replacement, or refund, contact Wooden World Furniture with:
- Your order number
- Customer name
- Contact number
- Product name
- Description of the issue
- Clear photographs or videos, where applicable
Our team will review the request and contact you regarding the next steps.
10. Important Notice
We recommend inspecting your furniture at the time of delivery whenever reasonably possible.
By placing an order with Wooden World Furniture, you acknowledge that you have read and understood this Return & Refund Policy.